Privacy Policy & Service Terms
Hague Apostille by Global Apostille – Cape Town
At Hague Apostille by Global Apostille, we are committed to protecting your personal information and ensuring that all services are delivered with the highest level of professionalism, confidentiality, and legal compliance. This policy outlines how we collect, use, store, and protect your information, as well as the terms governing the use of our services.
1. Information We Collect
To provide our certificate application, notarisation, apostille, and legalisation services, we may collect the following information:
- Full name and contact details (email address, phone number)
- Identification documents (ID or passport copies)
- Supporting documents (birth, marriage, academic, or legal documents)
- Application forms and declarations
- Courier and delivery details
This information is collected only when necessary to process your request accurately and efficiently.
2. How Your Information Is Used
Your information is used strictly for service-related purposes, including:
- Processing certificate applications (e.g. Police Clearance Certificates, Letters of Non-Impediment)
- Submitting documents to relevant authorities such as government departments and courts
- Arranging notarisation, apostille, and embassy legalisation
- Providing certified translation services
- Communicating updates, quotations, and delivery details
We do not use your information for unrelated marketing without your consent.
3. Confidentiality & Data Protection
We understand that your documents may contain sensitive personal or legal information. Hague Apostille by Global Apostille ensures:
- Strict confidentiality of all documents and personal data
- Secure storage of digital files and controlled access
- No unauthorised sharing of information with third parties
- Compliance with applicable data protection practices in South Africa
All information is handled solely for the purpose of delivering your requested service.
4. Sharing of Information
Your information may be shared only when required to complete your service, including with:
- Government authorities (e.g. Department of Home Affairs, SAPS, DIRCO)
- Courts and Notary Public offices
- Embassies or consulates for legalisation
- Courier partners for secure delivery
We do not sell, rent, or distribute your personal data to third parties for commercial purposes.
5. Document Handling & Responsibility
While we take every precaution to ensure safe handling:
- Clients are responsible for providing accurate and complete documents
- We are not liable for delays caused by incorrect submissions or external authorities
- Original documents, where required, must be provided in good condition
- Courier risks are subject to third-party courier terms and conditions
We strongly recommend retaining copies of all submitted documents.
6. Turnaround Times
Estimated processing times are provided based on standard service conditions:
- Processing times may vary depending on the authority involved
- Delays may occur due to public holidays, backlogs, or regulatory changes
- Urgent services are offered but are subject to availability and approval
We will always communicate any changes or delays where possible.
7. Payments & Refund Policy
- Full or partial payment may be required before services commence
- Fees cover administrative handling, submissions, and processing
- Refunds are not guaranteed once an application has been submitted to an authority
- Refunds (if applicable) are assessed on a case-by-case basis
All pricing is communicated upfront to ensure transparency.
8. Service Scope
Hague Apostille by Global Apostille provides assistance with:
- Certificate applications
- Notarisation services
- Apostille and legalisation
- Embassy attestation
- Certified translations
We act as a facilitation and support service, and final approval or issuance of documents rests with the relevant authorities.
9. Use of Website
By using our website, you agree:
- To provide accurate and truthful information
- Not to misuse or attempt to disrupt the website
- That all content is for informational purposes and may be updated without notice
We reserve the right to modify or discontinue services at any time.
10. Limitation of Liability
While we strive for accuracy and efficiency:
- We are not responsible for decisions made by government authorities or embassies
- We are not liable for indirect losses resulting from delays or rejections
- Our role is to facilitate and manage processes, not to guarantee outcomes
11. Updates to This Policy
This policy may be updated periodically to reflect changes in services or legal requirements. The latest version will always be available on our website.
12. Contact Us
If you have any questions regarding this policy or how your information is handled, please contact:
Hague Apostille by Global Apostille – Cape Town
Email: info@apostillelegalisation.co.za
Phone: +27 81 347 6060
Your Trust Matters
We are committed to delivering a secure, transparent, and reliable service experience. Your documents are handled with care, precision, and full confidentiality from start to finish.